J&K LG Manoj Sinha unveils first Integrated Grievance Redressal and Monitoring System

Srinagar: Lieutenant Governor of Jammu and Kashmir Union Territory Shri Manoj Sinha on Friday unveiled Jammu and Kashmir’s first Integrated Grievance Redressal System for the timely redressal of people’s issues.

There will be round the clock monitoring of the complaints and grievances lodged by the people.

Addressing a press conference at Rajbhawan, Lieutenant Governor Manoj Sinha said that the decision to roll out first ever J&K Integrated Grievance Redressal and Monitoring System was taken in the ‘State’ Administrative Council (SAC) meeting today.

“After meeting various delegations and journalists recently, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So we have rolled out J&K IGRMS. The pilot project has been launched in Srinagar-Jammu and Reasi districts of Jammu and Kashmir Union Territory and in the weeks ahead, the facility will be available in other districts as well”, he added.

News Agency KNO quoting Lieutenant Governor Manoj Sinha, “There will be minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned elders of the district and the concerned officers. Action will follow if any delay or callouses is found while addressing the people’s grievances.” adding “Another decision taken in the SAC was that district Superintendents of Police and Deputy Commissioners will remain present for people in their offices from 10:30 am to 11:30 am five days a week from Monday. Similar directions are for the Divisional Commissioners and IGP’s of Jammu and Kashmir regions.”

He also announced the launch of Ayushman Bharat health insurance cover of Rs 5 lakh for every single resident of the Jammu and Kashmir Union Territory. The cover will be for the people suffering from fatal diseases and others as well.