For grievance redressal, DGP to meet persons with complaints on every 2nd, 4th Saturdays of month

Srinagar, Nov 11  : In a bid to ensure speedy grievance redressal, the Director General of Police (DGP) on Saturday decided to meet the persons with complaints in persons on every 2nd and 4th Saturdays of the month at Police Headquarters J&K, Jammu.

“On learning that many common citizens have been approaching and coming to the Police Headquarters J&K, Jammu without a prior appointment as grievance redressal seekers and also that many have raised concern over lack of clarity about the procedure and date & time to meet the DGP resulting in great difficulties, DGP J&K has decided that on every 2nd and 4th Saturday of the month, two hours would be reserved (1400 – 1600 hrs) for meeting persons who have grievances pertaining to police administration,” a police spokesman said in a statement issued to the news agency—Kashmir News Observer (KNO).

DGP J&K has requested that it would be helpful if the complainant or person seeking redressal of grievance comes with a written statement or application.

He also held that usually the complainant or redressal seekers should have approached junior officers of concerned police units who have original mandate to redress such grievances.

In other words, directly approaching the DGP without giving an opportunity to the concerned officers in the field is not a healthy practice for obvious reasons. Hence it was decided that priority would be given to those who had approached field police units and yet their grievances remain unresolved, the spokesman said—(KNO)