court orders ₹25k compensation to man who sued Kerala Matrimony over failure to find a bride

Praisy Thomas(Bar and Bench ) 

 

 

 

A district consumer disputes redressal forum (DCDRC) at Ernakulam, Kerala recently ordered Kerala Matrimony to pay ₹25,000 as compensation (apart from costs) to a man who alleged that the matrimonial services website had failed to deliver on its promise to find him a bride.

District forum President DB Binu and members Ramachandran V and Sreevidhia TN passed the order on May 15 after concluding that there was a deficiency of service on the part of Kerala Matrimony.

 

 

 

The forum added that the complainant was one of several ‘victims’ of the matrimonial website, going by public opinions from social media that were produced by the complainant to support his case.

 

 

 

“The opposite party had given attractive displays to catch the attention of the seekers of required and had not provided necessary services to them and the opposite party have not produced any evidence to prove that they have provided the promised service to the complainant. The complainant had also produced the public opinion from social media to substantiate his argument. Therefore it can be concluded that the complainant is only one among the many of the victims of the opposite party,” the consumer court ruling said.

 

 

 

Therefore, the consumer forum ordered Kerala Matrimony to refund the fee of ₹4,100 to the complainant with interest, apart from paying him ₹25,000 as compensation and ₹3,000 as litigation costs.